Refund & Returns Policy
Last updated: March 2026
At Ethos, all products are made-to-order and customized specifically for you.
All Sales Final
Once an order is placed, it cannot be changed, canceled, or refunded. Please review your order details carefully before completing your purchase.
Custom Production
Because each item is made specifically for you, we do not accept returns or exchanges for:
- Change of mind
- Incorrect sizing selection
- Delays outside of our control
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 7 days of delivery
- Include your order number and photos of the issue
- We will remake or replace the item as needed
Send your order number, photos, and details to merch@ethos.community.
Shipping
Ethos is not responsible for shipping carrier delays once your order has been dispatched.